Refund & Return Policy
Thank you for shopping at Thumps Enterprises Private Limited. We strive to ensure your complete satisfaction with every purchase. However, if for any reason you are not fully satisfied with your order, please review our Refund & Return Policy below.
The following terms apply to all products purchased from our official website.
Interpretation & Definitions
Interpretation: Words with capitalized initial letters have meanings defined under the conditions below. These definitions apply whether the terms appear in singular or plural.
Definitions:
- Company (referred to as “we”, “us”, or “our”) refers to Thumps Enterprises Private Limited.
- Goods refers to the items offered for sale on our website.
- Orders mean a request by you to purchase goods from us.
- Service refers to our official website.
- You means the individual or entity using or accessing our website.
Your Order Cancellation Rights
You may cancel your order within 7 days of receiving the goods, without providing any reason.
To exercise your cancellation right, please contact us with a clear written request at:
Email: info@thumpsenterprises.com
Once we receive the returned goods, we will issue a refund within 14 days using the same payment method used for the original transaction.
Conditions for Returns
To be eligible for a return:
- The goods must have been purchased within the last 7 days.
- The goods must be unused, undamaged, and in their original packaging.
Non-returnable items include:
- Custom or personalized products
- Perishable items or goods with expiration concerns
- Opened or used products, especially for hygiene-sensitive items
- Items mixed with other goods after delivery
We reserve the right to refuse returns that do not meet these conditions.
Returning Goods
You are responsible for the cost and risk of returning goods to us. Please send returns to:
Thumps Enterprises Private Limited
BFF-02 Signature Global, The Millennia 1,
Sect 37 D, Narsinghpur, Gurgaon,
Haryana 122004, India
We strongly recommend using a trackable and insured shipping method. Refunds cannot be processed without receiving the returned goods or valid proof of delivery.
Returns on Gift Orders
- If the item was marked as a gift and shipped directly to you, you will receive store credit for the value of the returned item.
- If the item was not marked as a gift or delivered first to the gift giver, the refund will be issued to the original purchaser.
Refund Policy
Refunds are issued once the returned product is received and inspected. Refunds are processed to:
- The original payment method (for prepaid orders)
- A bank account (for Cash on Delivery orders)
Refund Timelines
- Credit/Debit Card: 3–5 Business Days
- UPI Linked Bank Account: 2–4 Business Days
- NEFT/Bank Transfer: 3–5 Business Days
If your refund is delayed beyond the given timeframe, please contact your bank or payment provider.
Note: Refunds are not issued in cash. Cheque payments may be processed only in exceptional cases.
Contact Us
If you have questions about returns, replacements, or refunds, please contact us:
Email: info@thumpsenterprises.com
Phone: +91 84207 67224
We’re here to help!
